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Compliments

At Yardley Green Medical Centre we strongly pride ourselves in delivering excellent patient care so if you feel like that this is something you have received then we would love to hear about it.

There are number of ways this can be done:

  • Come into the surgery and speak to a member of the Management team
  • Send it written down
  • Complete our contact form online (Contact Form
  • Visit NHS Choices (YGMC - NHS Choices)

Complaints / Concerns

Every patient has the right to make a complaint about the treatment or care they have received at Yardley Green Medical Centre.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If not, and you wish to make a complaint, we would like you to let us know as soon as possible.

 

Informal Complaint

If you would like to discuss any concern that you may have please feel free to attend the surgery or request a call back from either the Practice Manager or Deputy Practice Manager.  We try our hardest to resolve any concerns as soon as possible with a positive outcome.

 

Formal Complaint

Formal complaints should be addressed to the Practice Manager, or any of the Doctors. Alternatively you may ask for an appointment with the Practice Manager in order to discuss your concerns. It would be a great help if you are as specific as possible about your complaint.

 

What we shall do

We shall acknowledge your complaint within three working days and aim to have responded as swiftly as possible to your complaint within an agreed timescale from the date you raised it with us. We shall then be in a position to offer you an explanation, an apology if appropriate or a meeting with the people involved. Please be assured that future care will not be impacted by making a complaint.

 

When we investigate your complaint, our aims will be to make it possible for you to discuss the problem with those concerned if you would like this, and take appropriate action wherever possible.

 Please see our Complaints leaflet for more information: 

Complaints Leaflet (English) Complaints Leaflet (Urdu) Complaints Leaflet (Romanian)  Complaints Leaflet (Arabic)

 Please complete our Complaints form: 

Patient Complaint Form

Complaining on behalf of someone else:

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we must have their written permission to do so. A letter of consent signed by the person concerned will be needed, unless they are not able (because of illness) to provide this.

Third Party Patient Complains Consent Form

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