Clinics & Services

Asthma Clinic

By appointment with the practice nurse for advice and long-term follow-up for patients with asthma and COPD. Includes assessment of how well asthma is controlled and appropriate advice on inhalers, inhaler technique and lifestyle issues.

Child Health Promotion

Clinics on Tuesday and Wednesday between 09:00 and 11:00 with doctor and health visiting team.

Childhood Immunisation

This clinic runs on Tuesday mornings and this includes the 6-8 week baby check with the GP prior to immunisation. A clinic also runs on Wednesday mornings. It is open access and usually has access to a GP.

Click here to read the immunisation schedule.

Diabetic Clinic

By arrangement with your doctor or practice nurses. We offer 30 minute appointments for 6 monthly diabetic checks and also run a monthly diabetes education clinic for newly diagnosed patients.

ECG

We offer an in-house ECG interpretation service

Family Planning

Provided by the practice nurse. We offer pills, caps, coils, sheaths, preconception counselling and pregnancy testing. We also offer Implanons, patches and sexual health advice. In addition these services can be arranged in normal surgeries.

Flu Vaccination

From October to February, for over 65’s, chronic patients and those 'at risk'.

Healthy Heart Clinic

Gives advice in reducing your risk of future heart problems. Includes blood pressure, dietary advice and help in stopping smoking, cholesterol and electrocardiogram (ECG) as appropriate.

Leg Ulcer Clinic

Provided by the Distric Nurses who hold clinics on Tuesday, Wednesday and Friday mornings.  By GP referral only.

Maternity Medical Services

Provided by the attached community midwife. A post-natal appointment is with the GP at 6 weeks.

Smoking Cessation Clinic

Comprehensive advice and support for stopping smoking, including prescriptions for Nicotine Replacement Therapy and medications.

Sexual Health Clinic

We offer Sexual Health Screening

See the above tab for more information.

Well Woman Clinic

Held by the practice nurse by appointment for help with women’s problems including advice on breast examination, blood pressure, hormone replacement therapy, dietary advice and cervical smear testing.

Test Results

Please remember if you have a blood test or other investigation it is your responsibility to enquire within the practice about the result. Please phone for test results between 11:00 and 15:00.

Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Blood Tests

A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

• assess your general state of health
• confirm the presence of a bacterial or viral infection
• see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.

You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

X-Ray

An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Private Travel Clinics

Flu Vaccinations

Remember, remember your flu jab before December!

As flu season approaches, local Birmingham and Solihull people are being encouraged to have their flu jab before December. A free NHS flu vaccine is available every year to eligible people, to help protect them from risk of flu and its complications.

So if you are pregnant, over 65, or have a long term health condition, make sure to get in touch with your GP or local pharmacy. Children aged 2 or 3 are also eligible.

Click here to find out more: https://bit.ly/2yjmVOM 

#helpushelpyou #flujab #Birmingham

Flu can be serious, and is very different to the common cold. If you are in an at- risk group, it can even be life threatening. That is why it is important for you and your family to stay protected this winter.

The best way to do that is to speak to your GP or pharmacist about a flu jab. Pregnant women, the over 65s, children ages 2 and 3 and those with long term health conditions such as asthma or diabetes will all be entitled to a free vaccination, so make sure you make an appointment before flu season begins: https://bit.ly/2yjmVOM

#helpushelpyou #flujab #Birmingham 

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Passport signing
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability. 

Compliments

At Yardley Green Medical Centre we strongly pride ourselves in delivering excellent patient care so if you feel like that this is something you have received then we would love to hear about it.

There are number of ways this can be done:

• Come into the surgery and speak to a member of the Management team
• Send it written down
• Complete our contact form online (Contact Form) 
• Visit NHS Choices (YGMC - NHS Choices)

Complaints / Concerns

Every patient has the right to make a complaint about the treatment or care they have received at Yardley Green Medical Centre.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If not, and you wish to make a complaint, we would like you to let us know as soon as possible.

Informal Complaint

If you would like to discuss any concern that you may have please feel free to attend the surgery or request a call back from either the Practice Manager or Deputy Practice Manager.  We try our hardest to resolve any concerns as soon as possible with a positive outcome.

Formal Complaint

Formal complaints should be addressed to the Practice Manager, or any of the Doctors. Alternatively you may ask for an appointment with the Practice Manager in order to discuss your concerns. It would be a great help if you are as specific as possible about your complaint.

What we shall do

We shall acknowledge your complaint within three working days and aim to have responded as swiftly as possible to your complaint within an agreed timescale from the date you raised it with us. We shall then be in a position to offer you an explanation, an apology if appropriate or a meeting with the people involved. Please be assured that future care will not be impacted by making a complaint.

When we investigate your complaint, our aims will be to make it possible for you to discuss the problem with those concerned if you would like this, and take appropriate action wherever possible.

 Please see our Complaints leaflet for more information Complaints Leaflet

Patient Complaint Form

Complaining on behalf of someone else:

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we must have their written permission to do so. A letter of consent signed by the person concerned will be needed, unless they are not able (because of illness) to provide this.

Third Party Patient Complains Consent Form